Returns + Exchanges

 

Return and Exchange Policy

All returns must be made within 30 days of purchase from Blue Pegasos USA.

In order to process your queries and/or returns you MUST contact your Blue Pegasos support team via email heidi.larson@bluepegasosusa.com

  1. Please state the reason (s) for the returns and your intention, attach the copy of your original order/purchase along with your contact (email/phone) details so we can get in touch with you soon your notification has been received.
  2. All returned goods must be in the original condition, have not been used, soiled or damaged in any way.
  3. You are responsible for all shipping cost to and from and may be liable for a 15% restocking fee, we refuse to accept any C.O.D. or similar shipping/posted method for returns unless we have stated so.
  4. We will exchange all items you’ve purchased if your notification of return was received within the 30 day time limit and complies with our return policies.
  5. If an item you’ve recently ordered/purchased proves to have a material and/or manufacturing fault and your notification is within the warranty guidelines we will refund your money in full including shipping cost or replace the goods your ordered at your discretion.
  6. If Blue Pegasos has sent you the wrong product or redirected it to the wrong delivery address, we will make sure at no cost to you that you receive your order as placed and at your stated delivery address.
  7. We are NOT responsible or liable for any third-party involvement like products (labeling, packages) and/or services (shipping couriers) Blue Pegasos will monitor all third-party involvements and act on our own account if an error occurs and notify you. This is to ensure our customers receive the service and quality we promise.